Shipping policy
Shipping Policy — Dully’s Hobbies
Processing Times
All orders are processed within 1–3 business days (excluding weekends and public holidays). You’ll receive a confirmation email once your order has been dispatched.
Please note: Some items, such as made-to-order products or pre-orders, may have longer processing times. These will be clearly noted on the product page.
Shipping Methods & Estimated Delivery
We ship via Australia Post and other trusted courier partners. Delivery times vary depending on the product, supplier location, and destination.
Typical delivery estimates:
-
Domestic (Australia): Delivery timeframes vary depending on the product and location. Most orders arrive within 3–10 business days after dispatch.
-
International: Delivery times vary by country and can range from 7–25 business days depending on the destination and customs processing.
Tracking details will be provided once your order has shipped, when available.
International Shipping
We currently ship to selected international locations.
Customers are responsible for any applicable customs duties, taxes, or import fees.
Delivery Issues
If your order is delayed or missing, please first check your tracking information. If you need further assistance, contact us at dullyshobbies@gmail.com and we’ll work to resolve the issue promptly.
Split Shipments
In some cases, items may ship separately depending on their origin or availability. You will be notified if this applies to your order.
Wrong Address Disclaimer
Please ensure your shipping address is accurate when placing an order. We are not responsible for delays or losses due to incorrect or incomplete address information.
Contact
If you have any questions about shipping, feel free to contact us at dullyshobbies@gmail.com or via our Contact Us page.